T&C's

A deposit is required to confirm an appointment. This deposit is completely non refundable. Please note you may rearrange an appointment up to 72 hours prior to your booking. If you cancel within 72 hours prior to your appointment time or perform a no show your deposit will be lost and you will be required to pay in full if you decide to re book. If you have booked via Fresha, the balance will be deducted from your stored card.

All clients have access to aftercare information on my website, along side my 24hr whats-app service where I will promptly answer any queries clients may have regarding their hair extensions. It is the Clients full responsibility to follow the aftercare advice given and to ask any questions they have regarding this on +447588920009. I provide aftercare products tailored to the hair extensions that I supply and fit, which you will be encouraged to purchase as part of your extension aftercare to sustain the quality and performance of the extensions. If these products are not purchased, I will not be held responsible for issues that arise with other branded products used. 

*Bonded Extensions depending on care, have a life span of 3-6 months. This is due to the bond glue, which breaks down over time depending on products used and the oil content of your natural hair. I always advise to have bonds removed after 4 months of wear due to the growth that may matt or cause tension to your own hair, causing damage.

 *Microweft extensions can be reused for up to 12 months depending on aftercare. Refits should be carried out every 8-10 weeks. Clients are responsible to book refits and maintenance. 

*Nano extensions can be reused for up to 12 months depending on aftercare. Refits should be carried out every 10 weeks. Clients are responsible to book refits and maintenance. I do not remove or maintain extensions that have been in the hair for over 14 weeks.

 

Our hair products are processed from a ‘real’ product and will perform exactly like that of natural hair.  Some donors hair may hold a style longer than another donors hair, some may require more maintenance than a previous set. It is impossible to advise 2 sets will react/behave the same. We would not deem this as a fault. We can not guarantee every set of extensions will hold a style and behave the same as other batches/sets.


 *PLEASE NOTE blonde hair colours have a shorter life span and require more careful aftercare as they have been processed more. 

 

 

Our priority is for you to be completely satisfied with the service you receive from us. We run a professional business, so we aim for the highest standards in everything we do. Complaints are rare, but we take them seriously, so we have a complaints policy and process we follow to make sure things are put right where needed and we learn from your feedback. 

 

 

 

 

 

FAULTY HAIR PROCESS

 

 

  • Delaying a complaint can seriously effect our ability to investigate and rectify, we request that if you are not 100% satisfied with your service, for any reason, you inform us within 14 days. Calmly and clearly explain the problem either by phone, instagram direct, email or in person. If you threaten or speak in a bad manner, we will no longer respond to your contact.

 

 

  • We will listen to your feedback and ask questions as necessary to understand why you are making a complaint. 

 

 

  • If you have already left the salon, don’t go to another salon as we have the right to see exactly what the service or treatment you received from us looks like. We will arrange a suitable time for you to come back into our salon and discuss your complaint in private or offer a removal. If a third party is involved, we no longer take responsibility to rectify your complaint as we are no longer obliged to do so. 

 

 

  • We will firstly ask you for a full list of products used on the hair, the heat temperature used on styling tools and numerous questions relating to our aftercare. If we cant establish to the issue with the aftercare products used or aftercare performed, we will then offer to fully remove the hair extensions and return them to the supplier for testing. Please be aware this is a complimentary service and is offered only at full discretion of the hair supplier. If the hair supplier finds the fault is from poor aftercare or poor choice of products, they will return the hair to us to then return to yourself. You will have the option to have this hair fitted, but a charge will incur.  

 

 

  • If the hair supplier finds fault within the hair itself, they may replace the hair and you will have the option to have this fitted by ourselves free of charge. 

 

 

  • Please note, the decision from testing is not our own and we can not offer any guarantee you will receive the outcome you desire, but will try our very best to communicate for you. You may be given copied and pasted text from the suppliers to confirm where the fault lies, but we are under no obligation to send screenshots or proof of supplier as this is private to our business. If the issue is taken further to the correct authority, screenshots and evidence can be provided to this organization in protection of the nature of our business. 

 

 

  • The supplier will state the timeframe in which the faulty product will be tested to find a resolution usually within 4-6 weeks, this may vary and we hope to have it resolved in the shortest time frame possible. 

 

 

  • Where we think your complaint is reasonable, we will do our best to help resolve any issues on our part as a service provider.   

 

 

  • If we feel the complaint is unreasonable we will offer you which organization you can contact for further advice. 

 

 

 

 

 

DO NOT COLOUR, TRY TO CORRECT, GO TO ANOTHER SALON OR TOUCH THE ISSUE OF WHICH THE COMPLAINT IS REGARDING,  THIS WILL FORFEIT YOUR RIGHT TO A CORRECTION OR REFUND OF ANY KIND.  

 

 

 

 

 

WE CANNOT FIX SOMETHING THAT IS NO LONGER PRESENT OR HAS BEEN TAMPERED WITH. 

 

 

RETURNS (ONLINE AFTERCARE PRODUCTS ONLY)

 Return for exchange/ credit-on-account is permitted.  To be eligible for a return, your item(s) must be unused and in the same condition that you received it. It must also be in the original packaging and in a resalable/ suitable condition for resale. You must also return accessories and/ or free gifts you may have received. We will not exchange / credit your account if products are returned in a different condition to when it was posted.To complete your return, please notify us via email within 14 calendar days of you receiving the goods. Please quote your order reference number, name, address, telephone number, email address and the reason for return on the email. Our email address is jessicakwalker@hotmail.co.uk. You must then ensure we receive the goods back within 7 days from notifying us of your return.

 

 

SHIPPING

I Aim to dispatch orders within 1-2 working days. Orders are only dispatched Monday - Friday. Order will only be dispatched once payment is made and received in full. All orders will usually be dispatched using Royal Mail. We would like to make you aware that all transit times/ delivery dates and times are an estimate and even if your package is dispatched using next day delivery, there is always a possibility that delivery delays may occur in transit. We have no control over this and we shall not be liable if this happens. You are liable for all import and/or export fees/ taxes associated with all international orders/ deliveries/ returns. If for any reason the shipping company cannot deliver your order and then returns your order to us, we may incur extra charges as a result. These charges must be paid for by you in full before we re-dispatch your order. If we have to refund you, this amount will be deducted from your refund.

 

FAULTY GOODS (AFTERCARE PRODUCTS ONLY)

If you feel that a product(s) is faulty, then you must report this to us by email within 14 days of receiving the goods. You then have 7 days in which to return these item(s) back to us. A complete/ full set of the faulty item must be returned back to us. Upon receiving the product(s) we will exam and/ or test the product(s) and if no fault is found then a refund/ exchange will be refused.

 

TERMS & CONDITIONS (FOR HAIR EXTENSION SERVICES PURCHASED VIA WEBSITE)

Purchased hair extensions and fitting services online are fully non refundable or exchangeable due to health and hygiene reasons. This is a bi-product that is tailored to you, which means you can not be refunded in any circumstance. 

CHANGES TO TERMS AND CONDITIONS

You can review the most current version of the Terms and Conditions at any time on this page. We reserve the right, to at our sole discretion, to update, change or replace any part of these Terms and Conditions by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to our website or purchase from it following the posting of any changes to these Terms and Conditions constitutes acceptance of those changes.

CONTACT INFORMATION

Email: jessicakwalker@hotmail.co.uk

Address: Hair Extensions By Jessica Walker, 16 Centurion Way, Falkirk, FK27YH, Scotland. 

Tel: 07588920009

COMPLAINTS

If you would like to register a complaint please email jessicakwalker@hotmail.co.uk.