T&C's
A deposit is required to confirm an appointment. This deposit is completely non refundable. Please note you may rearrange an appointment up to 72 hours prior to your booking. If you cancel within 72 hours prior to your appointment time or perform a no show your deposit will be lost and you will be required to pay in full if you decide to re book.
All clients have access to aftercare information on my website, along side my 24hr whats-app service where I will promptly answer any queries clients may have regarding their hair extensions. It is the Clients full responsibility to follow the aftercare advice given and to ask any questions they have regarding this on +447588920009. I provide aftercare products tailored to the hair extensions that I supply and fit, which you will be encouraged to purchase as part of your extension aftercare to sustain the quality and performance of the extensions. If these products are not purchased, I will not be held responsible for issues that arise with other branded products used.
*Bonded Extensions depending on care, have a life span of 3-6 months. This is due to the bond glue, which breaks down over time depending on products used and the oil content of your natural hair. I always advise to have bonds removed after 4 months of wear due to the growth that may matt or cause tension to your own hair, causing damage.
*Microweft extensions can be reused for up to 12 months depending on aftercare. Refits should be carried out every 8-10 weeks. Clients are responsible to book refits and maintenance.
*Nano extensions can be reused for up to 12 months depending on aftercare. Refits should be carried out every 10 weeks. Clients are responsible to book refits and maintenance. I do not remove or maintain extensions that have been in the hair for over 12 weeks - you must remove this yourself in preperation for fitting only.
*PLEASE NOTE blonde hair colours have a shorter life span and require more careful aftercare as they have been processed more.
RETURNS (ONLINE AFTERCARE PRODUCTS ONLY)
Return for exchange/ credit-on-account is permitted. To be eligible for a return, your item(s) must be unused and in the same condition that you received it. It must also be in the original packaging and in a resalable/ suitable condition for resale. You must also return accessories and/ or free gifts you may have received. We will not exchange / credit your account if products are returned in a different condition to when it was posted.To complete your return, please notify us via email within 14 calendar days of you receiving the goods. Please quote your order reference number, name, address, telephone number, email address and the reason for return on the email. Our email address is jessicakwalker@hotmail.co.uk. You must then ensure we receive the goods back within 7 days from notifying us of your return.
SHIPPING
I Aim to dispatch orders within 1-2 working days. Orders are only dispatched Monday - Friday. Order will only be dispatched once payment is made and received in full. All orders will usually be dispatched using Royal Mail. We would like to make you aware that all transit times/ delivery dates and times are an estimate and even if your package is dispatched using next day delivery, there is always a possibility that delivery delays may occur in transit. We have no control over this and we shall not be liable if this happens. You are liable for all import and/or export fees/ taxes associated with all international orders/ deliveries/ returns. If for any reason the shipping company cannot deliver your order and then returns your order to us, we may incur extra charges as a result. These charges must be paid for by you in full before we re-dispatch your order. If we have to refund you, this amount will be deducted from your refund.
FAULTY GOODS (AFTERCARE PRODUCTS ONLY)
If you feel that a product(s) is faulty, then you must report this to us by email within 14 days of receiving the goods. You then have 7 days in which to return these item(s) back to us. A complete/ full set of the faulty item must be returned back to us. Upon receiving the product(s) we will exam and/ or test the product(s) and if no fault is found then a refund/ exchange will be refused.
TERMS & CONDITIONS (FOR HAIR EXTENSION SERVICES PURCHASED VIA WEBSITE)
Purchased hair extensions and fitting services online are fully non refundable or exchangeable due to health and hygiene reasons. This is a bi-product that is tailored to you, which means you can not be refunded in any circumstance.
CHANGES TO TERMS AND CONDITIONS
You can review the most current version of the Terms and Conditions at any time on this page. We reserve the right, to at our sole discretion, to update, change or replace any part of these Terms and Conditions by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to our website or purchase from it following the posting of any changes to these Terms and Conditions constitutes acceptance of those changes.
CONTACT INFORMATION
Email: jessicakwalker@hotmail.co.uk
Address: Hair Extensions By Jessica Walker, 16 Centurion Way, Falkirk, FK27YH, Scotland.
Tel: 07588920009
COMPLAINTS
If you would like to register a complaint please email jessicakwalker@hotmail.co.uk.